SHIPPING
How much will it cost to ship my order?
Shipping charges are determined by weight and destination. Please note that shipping charges are estimated at time of checkout for web orders only.
My package is lost, what should I do? Once orders have left the Natalie Elise Beauty warehouse, the package is in the care of the postal handler. At this point, NE Beauty is not responsible for refunds or replacements. Customer is required to submit a claim directly with courier and follow their guidelines. USPS, Fedex AND UPS recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
- UPS customer service: 1-800-742-5877
What happens if your shipment is refused?
A tracking number will be supplied to you. Please arrange to be available to accept your shipments. If an order is returned to NE Beauty because it was refused or no one was available to receive it, you will be responsible for the shipping charges and a 20% re-stocking fee. If the order is re-shipped, freight charges will be applied. No further orders will be shipped until your account is clear.
How to handle damaged items?
Contact us within 48 hours of receipt to report any damage. You must also call the carrier immediately for a damage inspection and claim for reimbursement. All original packing materials and cartons must be retained for inspection purposes.
What is a Direct Signature Fee?
All orders $300 and more require a signature upon delivery.